{"id":10063,"date":"2025-10-07T16:28:58","date_gmt":"2025-10-07T14:28:58","guid":{"rendered":"https:\/\/aspecta.sk\/?p=10063"},"modified":"2025-10-15T13:54:39","modified_gmt":"2025-10-15T11:54:39","slug":"ai-smart-assistant-on-aws-for-efficient-customer-support","status":"publish","type":"post","link":"https:\/\/aspecta.sk\/en\/ai-smart-assistant-na-aws-pre-efektivnu-zakaznicku-podporu\/","title":{"rendered":"AI Smart Assistant on AWS for effective customer support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10063\" class=\"elementor elementor-10063\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-56efbc2e elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"56efbc2e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-3e3ffa3\" data-id=\"3e3ffa3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d777347 elementor-align-left elementor-widget elementor-widget-elementskit-category-list\" data-id=\"4d777347\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-category-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t<a href=\"https:\/\/aspecta.sk\/category\/case-studies\/\" >\n                                                    <span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-double-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34zm192-34l-136-136c-9.4-9.4-24.6-9.4-33.9 0l-22.6 22.6c-9.4 9.4-9.4 24.6 0 33.9l96.4 96.4-96.4 96.4c-9.4 9.4-9.4 24.6 0 33.9l22.6 22.6c9.4 9.4 24.6 9.4 33.9 0l136-136c9.4-9.2 9.4-24.4 0-33.8z\"><\/path><\/svg>                            <\/span>\n                                                <span class=\"elementor-icon-list-text\">Case Studies<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t<a href=\"https:\/\/aspecta.sk\/category\/umela-inteligencia\/\" >\n                                                    <span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-double-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34zm192-34l-136-136c-9.4-9.4-24.6-9.4-33.9 0l-22.6 22.6c-9.4 9.4-9.4 24.6 0 33.9l96.4 96.4-96.4 96.4c-9.4 9.4-9.4 24.6 0 33.9l22.6 22.6c9.4 9.4 24.6 9.4 33.9 0l136-136c9.4-9.2 9.4-24.4 0-33.8z\"><\/path><\/svg>                            <\/span>\n                                                <span class=\"elementor-icon-list-text\">Umel\u00e1 Inteligencia<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-180639f8 elementor-widget elementor-widget-heading\" data-id=\"180639f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">AI Smart Assistant na AWS pre efekt\u00edvnu z\u00e1kazn\u00edcku podporu<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a6748f1 elementor-widget elementor-widget-text-editor\" data-id=\"7a6748f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Farby.sk, popredn\u00fd slovensk\u00fd retailov\u00fd predajca v oblasti farieb, n\u00e1terov a doplnkov pre dom\u00e1cich majstrov, transformoval svoju z\u00e1kazn\u00edcku podporu prostredn\u00edctvom nasadenia AI Smart Assistenta postaven\u00e9ho na platforme AWS. Rie\u0161enie, vyvinut\u00e9 v spolupr\u00e1ci so spolo\u010dnos\u0165ou Aspecta, prinieslo automatiz\u00e1ciu viac ako 60 % be\u017en\u00fdch po\u017eiadaviek, zr\u00fdchlenie reakci\u00ed o viac ako 90 % a zlep\u0161enie spokojnosti z\u00e1kazn\u00edkov o 12 bodov CSAT.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-355efcef elementor-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"355efcef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-calendar-page-empty\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t7. okt\u00f3ber 2025 \u2503 6 min\u00fat \u010d\u00edtania\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3f20816a\" data-id=\"3f20816a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c4b7f3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c4b7f3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2641f4eb\" data-id=\"2641f4eb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1dd3d69f elementor-widget elementor-widget-image\" data-id=\"1dd3d69f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/aspecta.sk\/wp-content\/uploads\/elementor\/thumbs\/logo-V-KRIVKACH-PIKTOGRAM-pcrkedkfd009j4j9ivks8slnpnrepar9vcpp9tosvk.png\" title=\"Logo Aspecta\" alt=\"aspecta logo\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-29a63dc3\" data-id=\"29a63dc3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d134bd4 elementor-widget elementor-widget-heading\" data-id=\"6d134bd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">V\u00fdzva<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e24f6a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e24f6a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-904943b\" data-id=\"904943b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1a71e1 elementor-widget elementor-widget-text-editor\" data-id=\"a1a71e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>S r\u00fdchlym rastom e-commerce kan\u00e1la \u010delila spolo\u010dnos\u0165 <a href=\"https:\/\/www.farby.sk\/\" target=\"_blank\" rel=\"noopener\">Farby.sk<\/a> narastaj\u00facemu objemu dopytov a po\u017eiadaviek na z\u00e1kazn\u00edcku podporu. Situ\u00e1cia odr\u00e1\u017eala \u0161ir\u0161\u00ed trend v maloobchodnom segmente, kde prudk\u00fd n\u00e1rast online predaja a <b>o\u010dak\u00e1vania okam\u017eitej komunik\u00e1cie zvy\u0161uj\u00fa tlak na z\u00e1kazn\u00edcke t\u00edmy<\/b>. Retaileri naprie\u010d odvetv\u00edm sa stret\u00e1vaj\u00fa s <b>probl\u00e9mom \u0161k\u00e1lovania podpory, nedostatkom kvalifikovan\u00fdch agentov<\/b> a rast\u00facimi n\u00e1kladmi na udr\u017eanie kvality slu\u017eieb.&nbsp;<\/p><p>Viac ako <b>65 % prich\u00e1dzaj\u00facich ticketov tvorili opakuj\u00face sa, n\u00edzko komplexn\u00e9 dotazy<\/b> ako \u201eKde je moja objedn\u00e1vka?\u201c, \u201eAk\u00e1 je dodacia lehota?\u201c alebo \u201eAko vr\u00e1ti\u0165 tovar?\u201c. Manu\u00e1lne vybavovanie t\u00fdchto po\u017eiadaviek spoma\u013eovalo reakcie, zvy\u0161ovalo n\u00e1klady a obmedzovalo kapacity t\u00edmu.<\/p>\n<h4>K\u013e\u00fa\u010dov\u00e9 v\u00fdzvy:<\/h4>\n<ul data-spread=\"false\">\n<li>\n<p>Dlh\u00e9 \u010dasy odpoved\u00ed (8\u201310 min\u00fat) a nedostupnos\u0165 podpory mimo prev\u00e1dzkov\u00fdch hod\u00edn.<\/p>\n<\/li>\n<li>\n<p>N\u00edzka spokojnos\u0165 z\u00e1kazn\u00edkov (CSAT pod 75 %).<\/p>\n<\/li>\n<li>\n<p>Vysok\u00e9 prev\u00e1dzkov\u00e9 n\u00e1klady kv\u00f4li potreba sez\u00f3nnych agentov.<\/p>\n<\/li>\n<li>\n<p>Nedostatok \u0161k\u00e1lovate\u013enosti pri r\u00fdchlom raste online predaja.<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-70e36ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"70e36ec\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-10df90b\" data-id=\"10df90b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f39f87 elementor-widget elementor-widget-image\" data-id=\"5f39f87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/aspecta.sk\/wp-content\/uploads\/elementor\/thumbs\/logo-V-KRIVKACH-PIKTOGRAM-pcrkedkfd009j4j9ivks8slnpnrepar9vcpp9tosvk.png\" title=\"Logo Aspecta\" alt=\"aspecta logo\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d3fb3f3\" data-id=\"d3fb3f3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8674241 elementor-widget elementor-widget-heading\" data-id=\"8674241\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rie\u0161enie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7644ee1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7644ee1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-af5b01d\" data-id=\"af5b01d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d0a170 elementor-widget elementor-widget-text-editor\" data-id=\"5d0a170\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aspecta navrhla a implementovala <strong>AI Smart Assistenta<\/strong> postaven\u00e9ho na <strong>AWS Generative AI slu\u017eb\u00e1ch<\/strong>, ktor\u00fd automatizuje be\u017en\u00e9 interakcie a zabezpe\u010duje okam\u017eit\u00e9, presn\u00e9 a konzistentn\u00e9 odpovede naprie\u010d kan\u00e1lmi. Tak\u00e9to rie\u0161enie bolo zvolen\u00e9 pre jeho schopnos\u0165 kombinova\u0165 vysok\u00fa \u00farove\u0148 automatiz\u00e1cie s minim\u00e1lnou potrebou spr\u00e1vy infra\u0161trukt\u00fary.<br \/><br \/>AWS pon\u00fakol optim\u00e1lnu rovnov\u00e1hu medzi \u0161k\u00e1lovate\u013enos\u0165ou, bezpe\u010dnos\u0165ou a r\u00fdchlou implement\u00e1ciou. Bedrock umo\u017e\u0148uje vyu\u017eitie najmodernej\u0161\u00edch jazykov\u00fdch modelov bez potreby ich vlastn\u00e9ho tr\u00e9novania, \u010do zr\u00fdchlilo nasadenie a zn\u00ed\u017eilo n\u00e1klady. Serverless architekt\u00fara Lambda a API Gateway z\u00e1rove\u0148 zaru\u010dila flexibilitu a jednoduch\u00e9 prisp\u00f4sobenie pre bud\u00face roz\u0161\u00edrenia syst\u00e9mu.<\/p><h4>Architekt\u00fara rie\u0161enia<\/h4><ul data-spread=\"false\"><li><strong>Amazon Bedrock<\/strong> \u2013 generat\u00edvne modely (Claude\/Titan) pre viacjazy\u010dn\u00e9, kontextovo presn\u00e9 odpovede.<\/li><li><strong>Amazon OpenSearch (Vector Engine)<\/strong> \u2013 semantick\u00e9 vyh\u013ead\u00e1vanie FAQ, polit\u00edk a inform\u00e1ci\u00ed o objedn\u00e1vkach.<\/li><li><strong>API Gateway + AWS Lambda<\/strong> \u2013 serverless orchestr\u00e1cia dotazov medzi Bedrockom, OpenSearch a syst\u00e9mami ERP\/e-commerce.<\/li><li><strong>Amazon DynamoDB<\/strong> \u2013 spr\u00e1va kontextu konverz\u00e1ci\u00ed a session storage.<\/li><li><strong>Amazon S3<\/strong> \u2013 centr\u00e1lne \u00falo\u017eisko dokument\u00e1cie, FAQ a chat logov.<\/li><li><strong>CloudWatch, GuardDuty, CloudTrail<\/strong> \u2013 monitoring, bezpe\u010dnostn\u00e9 alerty a auditovanie.<\/li><\/ul><h4>\u00a0<\/h4><h4>Prepojenie na syst\u00e9my Farby.sk<\/h4><p>Extern\u00e9 syst\u00e9my ERP a e-commerce ostali na existuj\u00facej infra\u0161trukt\u00fare. Integr\u00e1cia bola rie\u0161en\u00e1 cez zabezpe\u010den\u00fd middleware vrstvu, ktor\u00e1 sprostredk\u00fava pr\u00edstup k objedn\u00e1vkam, platb\u00e1m a stavom doru\u010denia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-09c7c80 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"09c7c80\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c9f5884\" data-id=\"c9f5884\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2026888 elementor-widget elementor-widget-image\" data-id=\"2026888\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/aspecta.sk\/wp-content\/uploads\/2025\/10\/ezgif-357b2d607d52fb.gif\" class=\"attachment-large size-large wp-image-10080\" alt=\"\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-09b96f8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"09b96f8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b411b42\" data-id=\"b411b42\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8fff746 elementor-widget elementor-widget-image\" data-id=\"8fff746\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/aspecta.sk\/wp-content\/uploads\/elementor\/thumbs\/logo-V-KRIVKACH-PIKTOGRAM-pcrkedkfd009j4j9ivks8slnpnrepar9vcpp9tosvk.png\" title=\"Logo Aspecta\" alt=\"aspecta logo\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-527d1bb\" data-id=\"527d1bb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e41a43b elementor-widget elementor-widget-heading\" data-id=\"e41a43b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Implement\u00e1cia<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-83b73fc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"83b73fc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-caf27c3\" data-id=\"caf27c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2bd3fec elementor-widget elementor-widget-text-editor\" data-id=\"2bd3fec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Projekt prebiehal iterat\u00edvne v troch f\u00e1zach:<\/p><ol start=\"1\" data-spread=\"false\"><li><p><strong>Anal\u00fdza a dizajn rie\u0161enia<\/strong> \u2013 identifik\u00e1cia naj\u010dastej\u0161\u00edch dotazov, definovanie dom\u00e9nov\u00fdch promptov a mapovanie API integr\u00e1ci\u00ed.<\/p><\/li><li><p><strong>Nasadenie AWS architekt\u00fary<\/strong> \u2013 konfigur\u00e1cia Bedrocku, OpenSearch a Lambda orchestrace v multi-AZ re\u017eime s CI\/CD pipeline.<\/p><\/li><li><p><strong>Pilot a optimaliz\u00e1cia<\/strong> \u2013 A\/B testovanie odpoved\u00ed, vylep\u0161ovanie presnosti, doplnenie viacjazy\u010dnej podpory (SK, CZ, HU).<\/p><\/li><\/ol><h4>Prekonan\u00e9 v\u00fdzvy<\/h4><ul data-spread=\"false\"><li><p><strong>Integr\u00e1cia ERP<\/strong>: obmedzen\u00fd pr\u00edstup k historick\u00fdm d\u00e1tam vyrie\u0161en\u00fd cez proxy API vrstvy.<\/p><\/li><li><p><strong>Aktualiz\u00e1cia znalostnej b\u00e1zy<\/strong>: kombin\u00e1cia event-driven reindexovania a manu\u00e1lneho schva\u013eovania kv\u00f4li compliance.<\/p><\/li><li><p><strong>Adopcia pou\u017e\u00edvate\u013eov:<\/strong> pilotn\u00e1 kampa\u0148 a integr\u00e1cia chat komponentu priamo do e-shop rozhrania. Implement\u00e1cia prebehla plynulo a bez z\u00e1sadn\u00fdch probl\u00e9mov.<\/p><\/li><\/ul><p>V\u010faka vyu\u017eitiu plne spravovan\u00fdch AWS slu\u017eieb a dobre pripravenej integra\u010dnej vrstve bolo mo\u017en\u00e9 rie\u0161enie nasadi\u0165 do produkcie v priebehu nieko\u013ek\u00fdch t\u00fd\u017ed\u0148ov. Projekt tak dosiahol r\u00fdchly \u010das do hodnoty (time-to-value) a umo\u017enil okam\u017eit\u00e9 za\u010datie merania k\u013e\u00fa\u010dov\u00fdch KPI.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c1de72f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c1de72f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4fe8e45\" data-id=\"4fe8e45\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3fdf156 elementor-widget elementor-widget-image\" data-id=\"3fdf156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/aspecta.sk\/wp-content\/uploads\/elementor\/thumbs\/logo-V-KRIVKACH-PIKTOGRAM-pcrkedkfd009j4j9ivks8slnpnrepar9vcpp9tosvk.png\" title=\"Logo Aspecta\" alt=\"aspecta logo\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-75e8ac0\" data-id=\"75e8ac0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9159b3b elementor-widget elementor-widget-heading\" data-id=\"9159b3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">V\u00fdsledky a benefity<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d64b31c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d64b31c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b0a708d\" data-id=\"b0a708d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e3be1d elementor-widget elementor-widget-text-editor\" data-id=\"8e3be1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nasadenie AI Smart Assistenta prinieslo merate\u013en\u00e9 v\u00fdsledky u\u017e po prv\u00fdch mesiacoch prev\u00e1dzky:<\/p><ul data-spread=\"false\"><li><p><strong>60 %<\/strong> automatiz\u00e1cia opakuj\u00facich sa po\u017eiadaviek<\/p><\/li><li><p><strong>&gt;90 %<\/strong> zr\u00fdchlenie reak\u010dn\u00e9ho \u010dasu (z 8 min\u00fat na okam\u017eit\u00e9 odpovede)<\/p><\/li><li><p><strong>+12 bodov CSAT<\/strong> n\u00e1rastu spokojnosti z\u00e1kazn\u00edkov<\/p><\/li><li><p><strong>24\/7 dostupnos\u0165<\/strong> bez potreby roz\u0161irovania t\u00edmu<\/p><\/li><li><p><strong>Zni\u017eenie n\u00e1kladov<\/strong> na podporu a sez\u00f3nne n\u00e1bory<\/p><\/li><\/ul><p>Rie\u0161enie prispelo k \u0161k\u00e1lovaniu online podporn\u00fdch slu\u017eieb bez zvy\u0161ovania person\u00e1lnych kapac\u00edt a vytvorilo z\u00e1klad pre personalizovan\u00fa digit\u00e1lnu asistenciu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b328aff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b328aff\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d5fad9b\" data-id=\"d5fad9b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0330e2c elementor-widget elementor-widget-image\" data-id=\"0330e2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/aspecta.sk\/wp-content\/uploads\/elementor\/thumbs\/logo-V-KRIVKACH-PIKTOGRAM-pcrkedkfd009j4j9ivks8slnpnrepar9vcpp9tosvk.png\" title=\"Logo Aspecta\" alt=\"aspecta logo\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fbdd625\" data-id=\"fbdd625\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42ccf37 elementor-widget elementor-widget-heading\" data-id=\"42ccf37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Z\u00e1ver<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53cca72 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53cca72\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-55cae42\" data-id=\"55cae42\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8646510 elementor-widget elementor-widget-text-editor\" data-id=\"8646510\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Implement\u00e1cia AI Smart Assistenta pre Farby.sk predstavuje pr\u00edklad \u00faspe\u0161n\u00e9ho <b>spojenia technol\u00f3gie a z\u00e1kazn\u00edckej sk\u00fasenosti.<\/b> Rie\u0161enie preuk\u00e1zalo, \u017ee nasadenie Generative AI na AWS dok\u00e1\u017ee z\u00e1sadne zn\u00ed\u017ei\u0165 prev\u00e1dzkov\u00e9 n\u00e1klady, zr\u00fdchli\u0165 reak\u010dn\u00e9 \u010dasy a zv\u00fd\u0161i\u0165 spokojnos\u0165 z\u00e1kazn\u00edkov \u2013 bez nutnosti z\u00e1sahu do existuj\u00facich syst\u00e9mov.<\/p><p>Tento projekt poukazuje na <b>potenci\u00e1l automatiz\u00e1cie v maloobchodnom a e-commerce segmente<\/b>, kde vysok\u00fd objem z\u00e1kazn\u00edckych interakci\u00ed predstavuje v\u00fdzvu aj pr\u00edle\u017eitos\u0165. Nasadenie podobn\u00fdch rie\u0161en\u00ed umo\u017e\u0148uje firm\u00e1m lep\u0161ie \u0161k\u00e1lova\u0165 slu\u017eby, poskytova\u0165 konzistentn\u00fa kvalitu odpoved\u00ed a s\u00fastredi\u0165 \u013eudsk\u00e9 zdroje na hodnotnej\u0161ie \u00falohy.<\/p><p>Pr\u00edpad Farby.sk tak m\u00f4\u017ee sl\u00fa\u017ei\u0165 ako modelov\u00fd pr\u00edklad pre organiz\u00e1cie, ktor\u00e9 chc\u00fa vyu\u017ei\u0165 <b>Generative AI na zv\u00fd\u0161enie efektivity, dostupnosti a z\u00e1kazn\u00edckej spokojnosti<\/b> v r\u00e1mci digit\u00e1lnej transform\u00e1cie.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-498b403f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"498b403f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-28b4366f\" data-id=\"28b4366f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-583a0a1d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"583a0a1d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-63b691f0\" data-id=\"63b691f0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11c4c464 elementor-widget elementor-widget-heading\" data-id=\"11c4c464\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Prihl\u00e1ste sa na odber a neunikne v\u00e1m \u017eiadny \u010dl\u00e1nok<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d0c784c eael-wpforms-labels-yes eael-wpforms-form-button-custom elementor-widget elementor-widget-eael-wpforms\" data-id=\"2d0c784c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-contact-form eael-wpforms placeholder-hide eael-wpforms-align-left\">\n                          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spolo\u010dnosti Aspecta men\u00ed verejn\u00e9 obstar\u00e1vanie\u200b 75\">\t\t\t\t\t<div class=\"ekit_post_list_content_wraper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"meta-lists\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"meta-category\">\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-folder\"><\/i>\n\t\t\t\t\t\t\t\t\tCase Studies\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ako NLP rie\u0161enie od spolo\u010dnosti Aspecta men\u00ed verejn\u00e9 obstar\u00e1vanie\u200b<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"elementor-icon-list-item   \">\n\t\t\t\t<a href=\"https:\/\/aspecta.sk\/navrh-informacneho-systemu-pre-sazp\/\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/aspecta.sk\/wp-content\/uploads\/2023\/04\/sazp-blog-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"sazp blog\" srcset=\"https:\/\/aspecta.sk\/wp-content\/uploads\/2023\/04\/sazp-blog-768x512.jpg 768w, https:\/\/aspecta.sk\/wp-content\/uploads\/2023\/04\/sazp-blog-300x200.jpg 300w, https:\/\/aspecta.sk\/wp-content\/uploads\/2023\/04\/sazp-blog-18x12.jpg 18w, https:\/\/aspecta.sk\/wp-content\/uploads\/2023\/04\/sazp-blog.jpg 800w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"N\u00e1vrh informa\u010dn\u00e9ho syst\u00e9mu pre SA\u017dP \u200b 76\">\t\t\t\t\t<div class=\"ekit_post_list_content_wraper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"meta-lists\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"meta-category\">\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-folder\"><\/i>\n\t\t\t\t\t\t\t\t\tCase Studies\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">N\u00e1vrh informa\u010dn\u00e9ho syst\u00e9mu pre SA\u017dP \u200b<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"elementor-icon-list-item   \">\n\t\t\t\t<a href=\"https:\/\/aspecta.sk\/oracle-partner-roka-fy-2024-je-aspecta\/\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"768\" src=\"https:\/\/aspecta.sk\/wp-content\/uploads\/2024\/06\/oracle-ocenenie-aspecta-partner-roka2-768x768.webp\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"oracle ocenenie aspecta partner roka2\" srcset=\"https:\/\/aspecta.sk\/wp-content\/uploads\/2024\/06\/oracle-ocenenie-aspecta-partner-roka2-768x768.webp 768w, https:\/\/aspecta.sk\/wp-content\/uploads\/2024\/06\/oracle-ocenenie-aspecta-partner-roka2-300x300.webp 300w, https:\/\/aspecta.sk\/wp-content\/uploads\/2024\/06\/oracle-ocenenie-aspecta-partner-roka2-150x150.webp 150w, https:\/\/aspecta.sk\/wp-content\/uploads\/2024\/06\/oracle-ocenenie-aspecta-partner-roka2-12x12.webp 12w, https:\/\/aspecta.sk\/wp-content\/uploads\/2024\/06\/oracle-ocenenie-aspecta-partner-roka2.webp 1000w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"Aspecta z\u00edskava prest\u00ed\u017ene ocenenie Oracle Partner roka FY2024 \u200b 77\">\t\t\t\t\t<div class=\"ekit_post_list_content_wraper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"meta-lists\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"meta-category\">\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-folder\"><\/i>\n\t\t\t\t\t\t\t\t\tZo \u017eivota Aspecty\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Aspecta z\u00edskava prest\u00ed\u017ene ocenenie Oracle Partner roka FY2024 \u200b<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"elementor-icon-list-item   \">\n\t\t\t\t<a href=\"https:\/\/aspecta.sk\/technologicke-trendy-na-rok-2023-podla-gartner\/\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"546\" src=\"https:\/\/aspecta.sk\/wp-content\/uploads\/2023\/02\/technologicke-trendy-2023-768x546.jpg\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"technologicke trendy 2023\" srcset=\"https:\/\/aspecta.sk\/wp-content\/uploads\/2023\/02\/technologicke-trendy-2023-768x546.jpg 768w, https:\/\/aspecta.sk\/wp-content\/uploads\/2023\/02\/technologicke-trendy-2023-300x213.jpg 300w, https:\/\/aspecta.sk\/wp-content\/uploads\/2023\/02\/technologicke-trendy-2023-18x12.jpg 18w, https:\/\/aspecta.sk\/wp-content\/uploads\/2023\/02\/technologicke-trendy-2023.jpg 800w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"Top strategick\u00e9 technologick\u00e9 trendy na rok 2023 pod\u013ea Gartner\u200b 78\">\t\t\t\t\t<div class=\"ekit_post_list_content_wraper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"meta-lists\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"meta-category\">\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-folder\"><\/i>\n\t\t\t\t\t\t\t\t\tTechnologick\u00e9 trendy\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Top strategick\u00e9 technologick\u00e9 trendy na rok 2023 pod\u013ea Gartner\u200b<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Farby.sk, a leading Slovak retailer of paints, coatings, and accessories for DIY enthusiasts, transformed its customer support by deploying an AI Smart Assistant built on the AWS platform. The solution, developed in collaboration with Aspecta, has automated more than 60% of common requests, accelerated responses by more than 90%, and improved customer satisfaction by 12 CSAT points.<\/p>","protected":false},"author":1,"featured_media":10086,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15,35],"tags":[],"class_list":["post-10063","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-umela-inteligencia"],"_links":{"self":[{"href":"https:\/\/aspecta.sk\/en\/wp-json\/wp\/v2\/posts\/10063","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aspecta.sk\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/aspecta.sk\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/aspecta.sk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aspecta.sk\/en\/wp-json\/wp\/v2\/comments?post=10063"}],"version-history":[{"count":5,"href":"https:\/\/aspecta.sk\/en\/wp-json\/wp\/v2\/posts\/10063\/revisions"}],"predecessor-version":[{"id":10179,"href":"https:\/\/aspecta.sk\/en\/wp-json\/wp\/v2\/posts\/10063\/revisions\/10179"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aspecta.sk\/en\/wp-json\/wp\/v2\/media\/10086"}],"wp:attachment":[{"href":"https:\/\/aspecta.sk\/en\/wp-json\/wp\/v2\/media?parent=10063"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aspecta.sk\/en\/wp-json\/wp\/v2\/categories?post=10063"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/aspecta.sk\/en\/wp-json\/wp\/v2\/tags?post=10063"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}