Your path to smarter communication with customers
Smart Assistant is a rapidly deployable, highly customizable AI assistant that understands your data, processes and customers - without the need for complex development.
years of experience
digital solutions
IT experts
What is Smart Assistant?
Smart Assistant is a versatile software product that enables businesses and organisations to easily deploy their own virtual assistant - a chatbot or complex AI application - for a variety of purposes and industries. Companies can easily adapt it to different areas (e.g. HR, e-commerce, healthcare) and use their own data.
Normal AI chatbot vs. Smart Assistant from Aspecta
- Answers based on general knowledge of the model (often hallucinating)
- Doesn't know your processes, products or terminology
- Does not remember the context across questions or sessions
- Answers generically - all the same
- Poor integration - often without access to internal systems
- Inability to learn - no improvement in answers
- Scaling problem with larger loads
- Standalone UI, often without customization
- Uses your own data and documents as a source of truthful answers
- Understands the domain - can respond professionally and in the context of your organisation
- Observes the conversational context and adapts responses as the conversation progresses
- Personalizes responses by user role, history or segment
- Possibility to connect to CRM, ERP, databases or reservation systems
- Built on AWS - scalable, robust and ready to grow
- The AI component is easily inserted into your environment and design
How is Smart Assistant different?
Deployment in days, not months
Thanks to pre-built integrations, intuitive configuration and cloud infrastructure, your AI assistant is ready to use in 1-2 weeks. No lengthy projects, no risks.
Answers like an expert, not like a chatbot
Connecting a powerful language model to your documents and systems means it responds concretely, clearly and contextually. From HR policies to product specifications - it has the answer.
Understands you and your customers
Your assistant tailors responses based on user type (e.g. employee vs. client) and interaction history. It can communicate in different languages, channels and contexts - web, Teams, phone...
Complete safety and compliance
Sensitive data is encrypted, access is controlled and GDPR is fully respected. Everything runs on proven AWS cloud technologies.
An investment that grows with you
With serverless architecture and scalability, you only pay for what you use - while having the confidence that it can handle any growth your business or organization needs.
Drive growth with AI that understands your business
Implement an AI assistant that learns, adapts, and delivers responses with an emphasis on accuracy, safety, and context.
Why use SMART Assistant
Automation of repetitive processes
Smart Assistant takes over routine questions and tasks (FAQ, onboarding, orders, internal requests), thus saving employees' time, reducing the need for manual support, increases operational efficiency.
Nonstop availability and scalability without human limitations
While human support has capacity and working hours, Smart Assistant serves users 24/7, handling hundreds of interactions simultaneously, eliminates downtime and improves response time.
Reduction of customer and internal support costs
By introducing an assistant, the company reduces the number of calls, emails and tickets, saves on personnel costs (without reducing the quality of service), gain insight into what users are most interested in (interaction data).
Improving the customer and employee experience
Fast, accurate and contextual responses increase customer satisfaction (lower churn, higher loyalty), Employees find information faster and handle more tasks independently.
Easy integration into existing systems
Smart Assistant with easily connects to internal systems (CRM, ERP, databases), deploys without the need to change existing infrastructure, adapts to the organization's design and policies.
Safety, inspection and regulatory compliance
The system respects GDPR and data protection, logging, authorization, data anonymization, and allows detailed access rights settings.
How does it work?
- Uploading data: The customer provides a source of information - public (e.g. website) or private (manuals, documents, internal databases). The data is processed by AI and stored in a secure database.
- Creating a knowledge base: The data is converted into vector form and stored in the Aurora PostgreSQL database. The system can quickly search them using semantic search.
- Start the assistant: Once the data is uploaded, the chatbot is immediately accessible via the browser. Just connect and start a conversation.
- Normal operation: The chatbot receives queries via an API, searches for answers in the knowledge base, and generates natural answers using an AI model (e.g., Claude by Anthropic).
- Secure and scalable environment: The solution runs serverless, with an emphasis on security, data encryption and easy deployment via code (Terraform).
- User interface: The interface works directly in your browser. It's responsive, tailored to your brand and ready for integration.
Examples of use
These examples show what your assistant can do, and we can customize and integrate it exactly the way you need.
Why Smart Assistant from us?
- We automatically scale as needed - API Gateway and Aurora Serverless adapt to the volume of requests without your intervention.
- You only pay for what you use - Thanks to AWS Lambda and Aurora Serverless, you can keep your expenses under control, even with irregular operation.
- Availability you can rely on - we run on AWS global infrastructure with high resilience and availability.
- We respond intelligently and contextually - We use models like Claude from Anthropic and smart vector search from AWS Bedrock.
- Your data is safe - With IAM policies, S3 encryption and secure databases, we protect your sensitive information.
- We handle deployment quickly and without errors - Thanks to Terraform and the serverless approach, we deploy infrastructure efficiently and repeatably.
- We integrate easily - via AWS SDKs we connect your Smart Assistant to API Gateway, CloudWatch, Secrets Manager and other services.
- We adapt to your needs - Through AWS Bedrock, you choose the AI model that best suits your domain and response style.
Libraries and bookshops