Problem Solving Tools - Jaguar Landrover Group

Pre JLR sme zabezpečili komplexný, inovatívny a jedinečný systém na riešenie problémov založený na platforme s kontajnerovou infraštruktúrou. Využívali sme tiež Kubernetes infraštruktúru, mikroslužby a automatizáciu CI / CD. 

Kategory

Aspecta vám zabezpečí služby DevOps

Delivered services

Technologies and platforms

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Client - Jaguar Land Rover

The newest and most modern plant of Jaguar Land Rover (JRL) is currently located in Nitra, Slovakia and is one of the most innovative car manufacturers in the region. They are also transforming their innovation into their approach to digitalization and IT systems. 

This is one of the reasons why we entered into a collaboration where we developed a unique problem-solving tool for JLR, which is a highly effective answer to common complications and problems that the company's employees face in their everyday work. 

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Issue

During production, JLR employees encounter problems of various kinds at different levels - from minor complications to manufacturing defects in cars. Until recently, all problems in the company were solved using MS Excel. However, this method was quite limiting and inflexible.

Our goal was to develop a solution that, on the one hand, responds flexibly and effectively to the problem-solving needs of a particular department or division and, on the other hand, meets the requirements of a modern IT system running in SaaS mode. 

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Solution

Our proposed solution is based on the principles of modern IT.. Beží v cloude ako SaaS (softvare as a service) platforma. Spĺňa technologické požiadavky na rýchle a jednoduché zaznamenanie problémov, pričom je plne responzívne (zamestnanci sa môžu bez funkčných obmedzení pripájať cez smartphone alebo tablet). Súčasťou je aj kolaboračný nástroj, ktorý používajú pracovnici z rôznych oddelení (kvalita, výroba, inžiniering), aby mohli promptne spolupracovať na riešení vzniknutých problémov. Samozrejmosťou je posielanie notifikácii „riešiteľom“,  sledovanie stavov jednotlivých problémov a ich komplexné vyriešenie. Riešenie obsahuje aj nástroje pre nájdenie koreňovej príčiny problému založenej na analýze a metóde 5 Why.

Aspecta - nastroj na riešenie problémov
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Results and benefits

We have created an excellent tool to support the digitalization of the problem-solving process, which is currently used by several dozen employees in JRL's quality, production and design departments. The system meets all company standards while meeting the requirements of the most advanced IT technologies. Thanks to the system, more than 55% of problems are solved in less than 5 days.