The challenge
- Digitize paper transport requests for patient transport issued by physicians
- Introduce a system that allows dispatchers to assign transport requests to individual drivers and vehicles simply and efficiently
- Automate planning of recurring trips, for example for patients traveling to dialysis
- Optimize routes and transport times for maximum trip efficiency
- Simplify reporting of trips and mileage for health insurance companies
The solution
The project was implemented on the Solvedio platform, where a new transport request application was tailored to the client’s needs. The application includes:
- a set of clear forms for entering and processing transport requests,
- code lists for vehicles, drivers, routes, diagnoses, physicians, and healthcare facilities,
- functions for assigning transport requests to drivers and vehicles,
- generation of printed reports for drivers and on-site checks,
- monthly closings for health insurance companies for reporting and rebilling services.
The solution also automatically handles recurring transport, such as patients traveling regularly for dialysis. This reduces administrative workload and the risk of errors.
Implementation
The project began with an analysis phase in which the client’s processes and requirements were defined in detail. Solution design and application configuration followed. The project included three rounds of testing, during which details and functionality were refined in close cooperation with the client.
The total implementation time was approximately six months. After successful User Acceptance Testing, the environment was moved into production. Deployment was straightforward because the solution is SaaS. For one month, the new and old systems operated in parallel, confirming correct operation with real data.
Results and benefits
- Complete replacement of an outdated in-house system that could no longer be developed further
- A modern SaaS solution allows new client requirements to be incorporated continuously
- Process automation significantly reduced errors and shortened transport request processing time
- Dispatchers gained an intuitive tool with clear real-time trip management
- Better data quality and more efficient service reporting for health insurance companies
“The new system has made our daily trip planning and coordination much easier. Dispatchers finally have visibility into all transport requests and can respond quickly to schedule changes. The solution saves time and eliminates many of the errors caused by manual processing.” Operations Manager, patient transport service
Conclusion
The digitization of patient transport planning and operations showed that combining the flexible Solvedio platform with expert guidance can provide a fast, reliable, and fully tailored solution even in an environment with specific requirements. Thorough analysis and close cooperation with the client enabled the creation of a system that not only automates processes but also significantly simplifies the daily work of dispatchers and administrative teams.
The result is a modern SaaS solution that increases efficiency, reduces errors, and provides better real-time process visibility. The project confirmed that digitization in healthcare services can provide immediate benefits for both operations and service quality.
If you are looking for a way to streamline your processes and move your organization toward digitalization, explore the capabilities of Solvedio and its configurable solutions.
